Elevating the Customer Experience
The history of VIPdesk has always been about continuing to elevate the customer experience. We have done this by being passionate collaborators with the world’s iconic brands and to those aspiring to become one.
When formed in 1997, VIPdesk provided concierge services for luxury brands and their affluent customers. Our DNA is rooted in delivering a higher level of service. Over time, our suite of offerings expanded to include outsourced BPO services including customer care for luxury retailers, hospitality, travel, consumer products, and financial services.
In 2001, our outsourced service delivery model evolved, and we transitioned from centralized call centers to a more flexible at-home model in order to attract exceptional people.
After a global merger in 2010, VIPdesk led a global rollout of service delivery standards for operations in 27 countries. Then, in 2014, VIPdesk became the company it is today as our CEO Sally Hurley spun-off to focus exclusively on next generation elevated customer care. Sally and our Executive Team have helped shape a new company with a foundation in service and a passion for being an amazing employer.
In 2019 VIPdesk became a B Corp. Today, VIPdesk is all about being more human. We believe that by elevating the experience of our team members, they will deliver an amazing customer experience helping build long-term loyalty for your brand.