Maestro Personal Assistants is one of the 50 fastest growing companies in North Texas for 3 years running. We are an innovative force in the marketing and personal service arenas. Maestro and its industry-centric divisions have won several awards and garnered a solid reputation for helping corporate giants in every industry provide a level of exceptional personal service rarely seen these days. Personal assistance is much more than a job. It's taking care of people's needs and making a positive difference in their lives. From providing a phone number to setting up travel arrangements or completing in-depth research on a project or business, our Personal Assistants provide exceptional service by phone and email to our corporate clients and their customers. Now we're looking for highly skilled individuals to join our assistance team.
Personal Assistant – Customer Service Representative
Do you know that cool button people push in their car that magically connects them to a customer support specialist? Well, our mothers are very proud to say, that's sometimes us. We plan on eventually taking over the world, but for now Maestro works with Infiniti, Nissan, Audi, Porsche, Volkswagen, Toyota, Mitsubishi, Subaru and others to deliver 24/7 live personal assistance to their customers. And not just any personal assistance - our team delivers a world-class service that is redefining the limits of what a human can expect from a virtual assistant. Yes, we're that good. Here are just some of the types of requests we get on the regular:
I'm looking for Mirror Pond Beer, but they don't sell it here in NYC. Can you find a place that will ship it to me, and have a case of it sent to my office by this Friday?
Can you find me at least two hotels in Manhattan during the July Fourth holiday that allow pets and also have a great view of the fireworks show from my room?
Can you compile a list of all Beatles songs that have the word "love" in the title and list them in order of release date?
Other than pushing that cool car button, our customers can also make requests by calling us, emailing us, texting us, submitting online, using our super cool app, or even using our new Alexa Skill. With all of these communication channels, they sure do keep us on our toes! And as we continue to plot our eventual takeover of the automotive industry, we are seeking Customer Support Specialists / Google Search Ninjas who know their way around the internet, can think on their feet, and perhaps harbor some ambitions of their own for world domination, to join our team. Our agents come from a variety of backgrounds, but what they all have in common is the ability to provide quick internet search results and energetic personal assistance with supreme attention to detail and top-notch customer service. We assist customers with everything from making restaurant reservations to planning and booking vacations to researching the hottest new electronic gadgets to providing emergency assistance and much, much more. But fear not - we provide our agents with extensive and ongoing training, a competitive pay structure and excellent benefits.
To qualify for a position at Maestro, no prior call center experience is necessary. You just need to have polished, articulate speech, and you must be able to type at least 35 words per minute with excellent spelling and use of grammar skills. Add to that the ability to navigate the internet with ease and exceed customer expectations with enthusiasm, and this is a great fit for you. *All team members must be available to regularly work 5 days a week, including either a Saturday or Sunday shift.
We are seeking English Only and Spanish Bilingual candidates. Most calls will be handled in English, but we do also provide Spanish support for callers who require it.
Our training and professional development program equips employees with the ability to achieve promotions and pay increases as soon as 90 days after training is completed. We aggressively promote from within and our lucrative bonus structure is based on merit rather than seniority. We strive for a collaborative culture of teamwork and fun.
- Medical, Dental and Vision coverage
- Basic Life Insurance
- Flex Spending Accounts
- Paid Personal Time
- Merit-based Quarterly Bonuses
- Annual Pay Increases
- $15.50-$16.50 per hour to start
- First $1 per hour merit increase possible within 90 days after completing training.
- Second merit increase possible within the first year.