UCB was founded in 1959. For over 50 years, UCB has been developing customized and flexible services and solutions tailored to the needs of our clients. UCB was founded on the premise of providing industry-specific solutions while simultaneously ensuring superior service. We have grown into a dedicated, knowledgeable agency operating on our founding principles of a family-owned company with a national presence.
UCB’s Learning Institute
United Collection Bureau, Inc. has developed a proprietary Learning Institute that begins with a successful recruiting strategy. UCB’s recruits are trained for a long term career and promoting from within is a common practice. The fundamentals of the Learning Institute are centered around compliance training on applicable laws and regulations, as well as core competencies in customer service and leadership courses. UCB’s employees are required to know, understand and follow all policies and procedures presented during new hire, on-going and refresher training. UCB’s leadership team is expected to uphold a culture that promotes the highest standards of ethics and compliance, while meeting client goals and objectives.