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Get To Know Us
Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni.
We believe in working hard and treating people with respect. It’s all in a day’s work.
Our Mission Statement
Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.
Our Core Values
(What We Believe)
Act with Integrity
Deliver on promises made to employees, clients, customers, partners, friends, and family.
Do what we say we'll do. Be truthful and ethical. Commit only to what's possible and worthy, even if it means saying no to something exciting.
Always Be Thinking
Encourage open and creative thought to solve problems big and small.
Give people space and encouragement to think, create, and innovate. Respectfully explore new ways of doing things and different ways to crack the nut. Use logic, data, and intuition to inform smart decisions.
Be Honest and Respectful
Be transparent and create an environment of acceptance and safety.
Encourage and respect honesty and individuality in thought, expression, appearance, faith, and lifestyle. Everyone deserves respect, no matter what.
Fuel Our Passion
Be motivated and energetic by investing in what we love the most – inside and outside of work.
Explore interests, be curious, and spend time doing the things that help us recharge our energy. Celebrate work and life.
Pursue Change
Contribute time, talents, and thought to change the things that matter most.
Always commit to excellence and results. Strive for better outcomes at work, life, and in the community. Pursue change for worthy purposes and a better world.