While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:
- Answer incoming phone calls from pet parents, assist with scheduling appointments, and answers all questions about our services.
- Ensure that all additional service opportunities are presented to the pet parent in a confident manner including "why" the service would be beneficial to the pet's experience.
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
- Demonstrate effective problem solving and customer relation skills.
- Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
- Provide feedback to supervisors on processes and customer interactions as necessary.